Customer focus

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Master your skills step-by-step, habit-by-habit
3 sub-skills + 3 conversations + 3 daily habits
20 min. per week
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Customer focus is the foundation of a strong customer experience. It's what sets you apart from your competitors and makes your customers feel valued and supported.
In this session, we'll talk about the basics of customer focus: what it is, why it matters, and how you can build habits for a stronger customer focus in your organization. 
We'll look at how you can hold yourself and those around you accountable for delivering on your customer promise, as well as how to listen to customers—and hear what they're telling you about their needs, goals, challenges, and emotions when working on solutions or presenting them with solutions.

Build new skills the smart way

Learn the basics, have insightful conversations, and use evidence-based daily habits to reinforce the fundamental sub-skills necessary for mastery:

Practice active listening
Practice active listening and find an accountability partner who can help you become a better listener.
#LSDtechnique #RapidRepeat #growcoaching #PALMobservation
Ask to understand, not to push
Use the CPR=S technique to formulate solutions with an outward mindset.
#CPRStechnique #empowerment #TrustedAdvisor
Customer focus
Use the principles of customer focus to help you fine-tune your outward mindset.
#CustomerFocus #Data #KnowYourCustomer #6Strategies
Each program follows a simple and effective evidence-based approach to skills mastery:

Assess yourself

Reflect on where you currently stand and discover the practical components necessary for mastery of this skill. 

Learn sub-skills

The skill is broken down into 3 essential sub-skills, each of which is the focus of one learning workout. You'll do 1 workout every 2 weeks over the next 6 weeks. 

Talk about it

Have an insightful conversation with your colleagues about how to implement each sub-skill in your day-to-day.

Build micro-habits

Along with each workout, design your own micro-habit to start putting your learning into practice on a daily basis.

Ready to go?

Start your skills development program now by clicking the button below.