Check out the separate program for
Customer focus
Join this program and start building the skill of customer focus. Learn the basics, have insightful conversations, and use evidence-based daily habits to reinforce the fundamental sub-skills necessary for mastery.
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Why you should follow this program
Enhance Your Communication Skills
By practicing active listening through techniques like the LSD technique, Rapid Repeat, grow coaching, and PALM observation, you will significantly improve your ability to connect with others. Having an accountability partner throughout the process ensures continual growth and refinement, fostering a communication style that resonates effectively with customers.
Foster Collaborative Problem-Solving
Learn to ask questions with the intention of understanding rather than pushing your own agenda. The CPRS technique empowers you to formulate solutions with an outward mindset, promoting collaboration and trust. This approach transforms you into a Trusted Advisor, building stronger relationships with both internal teams and external customers.
Develop a Customer-Centric Mindset
Embrace the principles of customer focus to fine-tune your outward mindset. This involves utilizing data, getting to know your customer on a deeper level, and implementing the six key strategies for effective customer engagement. By prioritizing customer needs and expectations, you'll naturally enhance the overall customer experience.
Improve Problem Resolution and Empowerment
Through the program, you'll gain valuable skills in problem resolution and empowerment. The emphasis on understanding the customer, coupled with the application of the CPRS technique, equips you to address issues efficiently and proactively. This not only enhances customer satisfaction but also empowers you to take charge and make a positive impact within your role.
Master the skill of customer focus
Build the skill, by mastering the sub-skills first.
After the kick-start webinar, you will practice building tiny habits (so small you will have no reason not to do it) in the workflow or in your personal life. You will build this skill habit-by-habit, conversation-by-conversation, focusing on 3 sub-skills.
Sub-skill 2
Week 3 - 4
Ask to understand, not to push
Meet your trainer
At the kickstart of your 3-6 week skills development program, you will follow a webinar delivered by Sarah Cherif, founder and CEO of SkillsGym. Here are a few things you might like to know about her:
Sarah's background
Sarah began her career at the University of Ghent with degrees in child education and philosophy, quickly realizing her passion for teaching. Faced with the challenge of helping seasoned leaders develop soft skills without any prior corporate experience, she turned this disadvantage into a strength by creating evidence-based, sure-proof plans to build strong soft skills through habit formation and impactful conversations.
Personal life
Sarah's roots are Belgian and Tunesian, and she partially grew up in Washington DC. She currently lives in Belgium with her partner Nils (who is co-founder of SkillsGym Health), and has a dog named Lizzy.
20+ years of impact
Together with her SkillsGym team, Sarah has helped numerous world-class organizations like Samsung, Deloitte, Ikea... and thousands of managers and their teams improve their soft skills. SkillsGym now offers programs to accelerate the mastery of 50 essential leadership, team and well-being skills.
Fun fact
Sarah tests all the habits and conversations in the SkillsGym offer herself; that's more than 200+ habits and 200+ conversations. Most of them have become second nature. Yet, as you'll learn in the webinars, she isn't shy to talk about the failures and frustrations along the way.
Ready to go?
