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Customer focus

Join this program and start building the skill of customer focus. Learn the basics, have insightful conversations, and use evidence-based daily habits to reinforce the fundamental sub-skills necessary for mastery.
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  • Includes 1 webinar, and extra resources
  • Includes daily practice: 3 habits + 3 conversations
  • Total time investment = 3,5 hours, 3-6 weeks
Soft skills are everything

Why you should follow this program

Customer focus is the foundation of a strong customer experience. It's what sets you apart from your competitors and makes your customers feel valued and supported.
In this session, we'll talk about the basics of customer focus: what it is, why it matters, and how you can build habits for a stronger customer focus in your organization. 

We'll look at how you can hold yourself and those around you accountable for delivering on your customer promise, as well as how to listen to customers—and hear what they're telling you about their needs, goals, challenges, and emotions when working on solutions or presenting them with solutions.

Enhance Your Communication Skills

By practicing active listening through techniques like the LSD technique, Rapid Repeat, grow coaching, and PALM observation, you will significantly improve your ability to connect with others. Having an accountability partner throughout the process ensures continual growth and refinement, fostering a communication style that resonates effectively with customers.

Foster Collaborative Problem-Solving

Learn to ask questions with the intention of understanding rather than pushing your own agenda. The CPRS technique empowers you to formulate solutions with an outward mindset, promoting collaboration and trust. This approach transforms you into a Trusted Advisor, building stronger relationships with both internal teams and external customers.

Develop a Customer-Centric Mindset

Embrace the principles of customer focus to fine-tune your outward mindset. This involves utilizing data, getting to know your customer on a deeper level, and implementing the six key strategies for effective customer engagement. By prioritizing customer needs and expectations, you'll naturally enhance the overall customer experience.

Improve Problem Resolution and Empowerment

Through the program, you'll gain valuable skills in problem resolution and empowerment. The emphasis on understanding the customer, coupled with the application of the CPRS technique, equips you to address issues efficiently and proactively. This not only enhances customer satisfaction but also empowers you to take charge and make a positive impact within your role.

Master the skill of customer focus

Build the skill, by mastering the sub-skills first.
After the kick-start webinar, you will practice building tiny habits (so small you will have no reason not to do it) in the workflow or in your personal life. You will build this skill habit-by-habit, conversation-by-conversation, focusing on 3 sub-skills.

Sub-skill 1

Week 1 - 2 

Practice active listening

Practice active listening and find an accountability partner who can help you become a better listener.
#LSDtechnique #RapidRepeat #growcoaching #PALMobservation

Sub-skill 2

Week 3  - 4  

Ask to understand, not to push

Use the CPR=S technique to formulate solutions with an outward mindset.
#CPRStechnique #empowerment #TrustedAdvisor

Sub-skill 3

Week 5 - 6 

Customer focus

Use the principles of customer focus to help you fine-tune your outward mindset.
#CustomerFocus #Data #KnowYourCustomer #6Strategies

Meet your trainer

At the kickstart of your 3-6 week skills development program, you will follow a webinar delivered by Sarah Cherif, founder and CEO of SkillsGym. Here are a few things you might like to know about her:

Sarah's background

Sarah began her career at the University of Ghent with degrees in child education and philosophy, quickly realizing her passion for teaching. Faced with the challenge of helping seasoned leaders develop soft skills without any prior corporate experience, she turned this disadvantage into a strength by creating evidence-based, sure-proof plans to build strong soft skills through habit formation and impactful conversations.

Personal life

Sarah's roots are Belgian and Tunesian, and she partially grew up in Washington DC. She currently lives in Belgium with her partner Nils (who is co-founder of SkillsGym Health), and has a dog named Lizzy.

20+ years of impact

Together with her SkillsGym team, Sarah has helped numerous world-class organizations like Samsung, Deloitte, Ikea... and thousands of managers and their teams improve their soft skills. SkillsGym now offers programs to accelerate the mastery of 50 essential leadership, team and well-being skills.

Fun fact

Sarah tests all the habits and conversations in the SkillsGym offer herself; that's more than 200+ habits and 200+ conversations. Most of them have become second nature. Yet, as you'll learn in the webinars, she isn't shy to talk about the failures and frustrations along the way.

Ready to go?

Start your skills development program now by clicking the button below. 
Webinar coming soon.