Customer focus
Build new skills the smart way
Practice active listening and find an accountability partner who can help you become a better listener.
#LSDtechnique #RapidRepeat #growcoaching #PALMobservation
Use the CPR=S technique to formulate solutions with an outward mindset.
#CPRStechnique #empowerment #TrustedAdvisor
Use the principles of customer focus to help you fine-tune your outward mindset.
#CustomerFocus #Data #KnowYourCustomer #6Strategies
Assess yourself
Reflect on where you currently stand and discover the practical components necessary for mastery of this skill.
Learn sub-skills
The skill is broken down into 3 essential sub-skills, each of which is the focus of one learning workout. You'll do 1 workout every 2 weeks over the next 6 weeks.
Talk about it
Have an insightful conversation with your colleagues about how to implement each sub-skill in your day-to-day.
Build micro-habits
Along with each workout, design your own micro-habit to start putting your learning into practice on a daily basis.
Ready to go?